Política de frete
Shipping Policy
At JOÃO PAULO, we aim to process and deliver orders as quickly, securely, and reliably as possible.
JOÃO PAULO is operated by João Paulo de Simone Azeredo Anjos Leitão.
This Shipping Policy does not affect any statutory consumer rights available under applicable law.
Shipping Destinations
We ship to selected destinations displayed as available during checkout.
Shipping availability may depend on:
- The customer's delivery address;
- Product availability;
- Carrier coverage;
- Customs restrictions;
- Available shipping methods.
If a destination cannot be selected during checkout, we are currently unable to ship to that location.
Order Processing Time
Orders are normally processed within 0 to 2 business days after successful order placement and payment confirmation.
Orders placed before 11:00 PM, Madrid time, may begin processing on the same business day.
Orders placed after this cut-off may begin processing on the following business day.
Business days generally exclude weekends and public holidays.
Processing may take longer during promotional campaigns, high-demand periods, carrier disruptions, or circumstances outside our reasonable control.
Delivery Time
Once an order has been processed and shipped, the estimated transit time is normally 1 to 7 business days, depending on the delivery destination, selected shipping service, and carrier.
The estimated total delivery period, including processing and transit, is approximately 1 to 9 business days.
Delivery estimates are provided for guidance and are not guaranteed unless expressly confirmed during checkout.
Delivery times may be affected by:
- The selected carrier and shipping method;
- Delivery destination;
- Local delivery conditions;
- Public holidays;
- Customs procedures;
- Incorrect or incomplete delivery information;
- Weather events;
- Strikes;
- Other circumstances outside our reasonable control.
Where required by applicable law, orders will be delivered within the applicable statutory delivery period unless another period has been agreed with the customer.
Shipping Costs
Shipping costs are calculated during checkout according to the delivery destination and selected shipping method.
All applicable delivery charges will be displayed before the customer completes the purchase.
Where free shipping is offered, applicable conditions, restrictions, or minimum order requirements will be displayed on the website or during checkout.
Customers will not be charged undisclosed delivery costs after completing their purchase.
Customs, Duties, and Taxes
International orders may be subject to customs duties, import VAT, handling charges, or other local fees depending on the destination.
Where such charges are collected during checkout, this will be displayed before the purchase is completed.
Where they are not collected during checkout, they may be charged separately by customs authorities, carriers, or local delivery providers.
Unless otherwise stated or required by applicable law, these charges are the responsibility of the customer.
Tracking Information
Once your order has been shipped, you will normally receive an email containing a tracking number and, where available, a tracking link.
Tracking information may take some time to become available after the parcel has been handed to the carrier.
Delivery Address
Customers are responsible for providing complete and accurate delivery information during checkout.
JOÃO PAULO cannot be held responsible for failed deliveries, returned parcels, delays, or additional costs resulting from incorrect or incomplete information supplied by the customer, except where applicable law provides otherwise.
If you notice an error after placing an order, please contact us as soon as possible:
Email: omagidan218@gmail.com
We cannot guarantee that an address can be changed once the order has been processed, packed, or shipped.
Failed, Refused, or Unclaimed Deliveries
If an order is returned because it was refused, unclaimed, or sent using incorrect or incomplete information supplied by the customer, we will contact the customer regarding the available next steps.
Additional delivery costs may apply if reshipment is requested.
Any refund will be handled in accordance with our Refund & Return Policy and applicable law.
Lost, Delayed, or Damaged Packages
If your order is significantly delayed, appears to be lost, or arrives damaged, please contact us:
Email: omagidan218@gmail.com
Please provide your order number and, where appropriate, clear photographs of the package, shipping label, and affected products.
We will review the matter and contact the carrier where necessary.
Risk During Delivery
Where required by applicable consumer protection law, JOÃO PAULO remains responsible for the goods while they are transported by a carrier selected or contracted by us until the customer or an authorised recipient takes physical possession of the goods.
Order Changes and Cancellations
To request an order change or cancellation, please contact us as soon as possible:
Email: omagidan218@gmail.com
We cannot guarantee that an order can be changed or cancelled once processing, packing, or shipment has begun.
Any mandatory cancellation or withdrawal rights remain unaffected.
Contact Us
JOÃO PAULO
Operated by: João Paulo de Simone Azeredo Anjos Leitão
Plaza de España 7
Centro, 28008 Madrid
Madrid Province, Spain
Email: omagidan218@gmail.com