Política de reembolso
Refund & Return Policy
At JOÃO PAULO, customer satisfaction is important to us. We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.
This commercial return policy is provided in addition to any mandatory consumer rights available under Spanish and European Union law.
Return Eligibility
To be eligible for a return, the item should generally be:
- In the same condition in which you received it;
- Unused or unworn;
- With its original tags, where applicable;
- In its original packaging whenever reasonably possible.
You may also be required to provide your receipt, order confirmation, or other proof of purchase.
To start a return, please contact us at:
Email: omagidan218@gmail.com
If your return request is accepted, we will provide instructions explaining how and where the item should be returned.
Please do not send products to our business or billing address unless we have specifically instructed you to do so.
Items sent back without first requesting return instructions may not be accepted.
Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives.
If an item is defective, damaged, or different from what you ordered, please contact us as soon as reasonably possible:
Email: omagidan218@gmail.com
Please provide your order number and, where appropriate, clear photographs of the product, packaging, and shipping label.
We will assess the issue and provide an appropriate solution in accordance with applicable consumer protection legislation.
Exceptions / Non-Returnable Items
Certain items may not be eligible for return where permitted by applicable law, including:
- Personalised or made-to-order products;
- Sealed products that are not suitable for return for health or hygiene reasons once unsealed;
- Perishable products;
- Hazardous materials;
- Flammable liquids or gases;
- Other goods subject to statutory withdrawal or return exceptions.
Please contact us if you are unsure whether a specific product is eligible for return.
Nothing in this section limits your statutory rights regarding defective, damaged, or incorrectly supplied goods.
Sale Items and Gift Cards
Products purchased during promotions or sales remain subject to applicable statutory consumer rights.
Gift cards may be non-refundable except where otherwise required by applicable law.
Exchanges
The quickest way to obtain another size, colour, or product is normally to request a return for the original item and, once the return has been accepted, place a separate order for the desired item.
European Union 14-Day Right of Withdrawal
Where your purchase is covered by European Union consumer protection legislation, you generally have the right to withdraw from a distance purchase within 14 days without giving a reason.
The withdrawal period generally begins on the day on which you, or a third party designated by you, receive the goods.
To exercise your right of withdrawal, send us a clear statement informing us of your decision:
Email: omagidan218@gmail.com
After notifying us, the products must be returned within the period required by applicable law.
You may be responsible for any reduction in the value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics, and functioning.
Statutory exceptions to the right of withdrawal may apply to certain categories of products.
Return Shipping Costs
Unless the product is defective, damaged, incorrect, or applicable law provides otherwise, the customer may be responsible for the direct cost of returning the goods.
Where we are legally responsible for the return costs, appropriate instructions will be provided.
Refunds
We will notify you after receiving and inspecting your return and inform you whether your refund has been approved.
If approved, your refund will normally be issued automatically to your original payment method within 10 business days.
Please remember that your bank, card issuer, or payment provider may require additional time to process and display the refund.
If more than 15 business days have passed since we confirmed that your refund was approved, please contact us:
Email: omagidan218@gmail.com
Contact
JOÃO PAULO
Operated by: João Paulo de Simone Azeredo Anjos Leitão
Plaza de España 7
Centro, 28008 Madrid
Madrid Province, Spain
Email: omagidan218@gmail.com